1. Definitions and Interpretations
1.1 In these conditions: –
“These conditions” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the passenger and the Provider;
“The Passenger” means the person who accepts a quotation or offer of the Provider for the sale of Services or whose order for the Services is accepted by the Provider;
“The Provider” Red Chauffeuring Services Heathrow Limited a company registered in England and Wales under number 06998748 whose registered office is at 1b Crane Cottages, Dudset Lane, Hounslow, TW5 9UQ. And Licenced by TFL as a London PHV Operator.
“The Contract” means the contract for the provision of private hire services under these conditions;
“The Service” means the service of transport to or from the required collection or destination (including and instalment of the service or any multiple services) which the Provider is to supply in accordance with these conditions;
1.2 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time.
1.3 The headings in these conditions are for the convenience only and shall not affect their interpretations.
2. Conditions
2.1 The Provider shall sell and the Passenger shall purchase the Service in accordance with any quotation or offer of the Provider which is accepted by the Passenger, or any reservation of the Passenger which is accepted by the Provider, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such reservation is made or purported to be made, by the Passenger.
2.2 A contract will only come in to being upon the acceptance of the Provider of the reservation and the following conditions shall be deemed to be incorporated in the contract. The passenger accepts these terms & conditions by placing a reservation, booking with the Provider via but not limited to the providers; website (www.redsheathrow.com), via the telephone, via email or via any representative agent.
2.3 The Contract will be subject to these conditions. The Provider reserves the right to revise these terms & conditions at any time without prior notice at its sole discretion. Any revised terms & conditions will be posted on the provider’s website and will come into effect 1 hour after posting.
2.4 No reservation submitted by the passenger shall be deemed accepted by the provider unless and until confirmed in writing by email or otherwise by an authorised representative of the provider.
2.5 The specification for the services shall be those set out in the providers sales documentation unless expressly in the passengers’ reservation (if accepted by the provider). The service will only be supplied as stated in the provider’s price list. Reservations received other than these will be adjusted accordingly. Illustrations, photographs or descriptions whether on the website, in brochures, price lists or other documents issued by the Provider are intended as a guide only and the contents shall not be binding on the Provider.
2.6 The Provider reserves the right to make any changes in the specification of the services which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the services are to be supplied to the Providers specification, which do not materially affect their performance.
2.7 No variation to these Conditions shall be binding unless agreed in writing by email, telephone or otherwise between the authorised representations of the passenger and the provider.
2.8 Sales literature, price lists and other documents issued by the provider in relation to the service are subject to alteration without notice and do not constitute offers to sell the service, which are capable of acceptance. A reservation placed by the passenger may not be withdrawn cancelled or altered prior to acceptance by the Provider. No contract for the service shall be binding on the Provider unless the Provider has issued a quotation which is expressed to be an offer of service; or has accepted a reservation placed by the passenger, by whichever is the earliest of: –
2.9 The Providers written acceptance
2.9.1 Delivery of the service;
2.10 Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance offer, invoice or other document or information issued by the Provider shall be subject to correction without any liability on the part of the Provider.
2.11 The price of the Service shall be the price listed in the Providers published price list current at the date of acceptance of the passenger’s reservation or such other price as may be agreed in writing by the Provider and the passenger.
2.12 Where the provider has quoted a price for the service other than in accordance with the Providers published price list the price quoted shall be valid for 24 hours only or such other time as the Provider may specify.
2.13 The Provider reserves the right, by giving notice to the Passenger at any time before delivery, to increase the price of the service to reflect any increase in the cost to the provider which is due to any factor beyond the control of the Provider (such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the service which is requested by the passenger to give the Provider adequate information or instructions.
2.14 The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Passengers. Where appropriate details i.e. names, addresses of any such third parties will be provided by the Provider upon any reasonable request and at the discretion of the Provider.
2.15 Reservations made for service on the following dates will be subject to an additional surcharge of 50% on published prices: Christmas Eve 18.00 – 00.00, Boxing Day 04.01 – 27th 04.00.
100% on published prices: Christmas Day 00.01 – Boxing Day 04.00, New Year’s Eve 18.00 – 00.00,
New Year’s Day 00.01 – 10.00.
2.16 A maximum time of 15 minutes for address collections & 30 mins for airport collection will be allocated whereupon non-contact with passengers will classify the reservation to be a no show and will be subject to clauses 3.2 and 4.33
2.17 The Provider is responsible for providing the transportation services and any queries or concerns regarding bookings, transportation, service or fares should be directed to Red Chauffeuring Services Heathrow Limited +44 0 2088 977006 or info@redsheathrow.com in the first instance so that the Provider may clarify or rectify the situation.
3. Terms of Carriage
3.1 The Providers prices are based on Passengers being ready to travel at the booked time. Passengers must book their airport transfer in accordance with check in times and guidelines provided by the relevant airline.
3.2 All meets apart from airports waiting time is free for the first 15 minutes; thereafter £3.00 (Saloon) / £4.00 (MPV) & £5.00 (9 Seater) charged in 15 min increments. Airport meets: Unless otherwise requested by the passenger the driver will be in situ at the agreed meeting pojnt upon landing for domestic flights, 30 mins after landing for European flights and 1hr after landing for long haul flights. 30 minutes free waiting time from the allocated time is included, thereafter you will be charged the same rates for waiting as previously mentioned in 3.2 plus additional car park at cost.
3.3 Fares quoted are flat rates. Any diversions, additional set down or pickups by passengers will incur an added mileage charge at £2.00 per mile. Fares quoted that are not booked will have a validity of 24 hours. The provider reserves the right of altering any prices without prior notification however any quote/booking confirmed by Red Chauffeuring Services Heathrow Limited will remain binding.
3.4 Neither Red Chauffeuring Services Heathrow Limited nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Passengers are responsible for ensuring that their luggage is always loaded/unloaded, if accompanying the luggage on the journey. Red Chauffeuring Services Heathrow Limited have the right to refuse any passenger or to make the journey due to the passenger having excess luggage which would result in the vehicle being unsafe whilst in motion.
3.5 Vehicles are booked by the Passengers as requested and Passengers should book the correct size vehicle to accommodate passengers and luggage as to maintain safety.
3.6 All fares for journeys are collected by the Provider or collected by the driver on behalf of the Provider (Red Chauffeuring Services Heathrow Limited).
4. Cancellations / Cancellation Charges
4.1 No reservation which has been accepted by the Provider may be cancelled by the Passenger except with the agreement in writing, by email, telephone or otherwise of the Provider and on terms that the Passenger shall indemnify the Provider in full against all loss (including loss of profit), costs (including the cost of labour and materials used), damages, charges and expenses incurred by the Provider as a result in the cancellation.
4.2 Vehicles that are booked by Passengers that are not suitable for the purpose for which they have been booked in clause 3.5 will be subject to clause 4.1
4.3 Cancellations must be informed to the Provider (Red Chauffeuring Services Heathrow Ltd) of a minimum of 24 hours prior to the booking time by: Telephone +44 (0) 2088 977006
4.3.1 Cancellations informed 24 hours + prior to the time of booking no charge will incur.
4.3.2 Cancellations informed 3 to 24 hours prior to the time of booking may incur: 25% of the quoted price for provision of service.
4.3.3 Cancellations not informed up to 3 hours prior to the time of booking may incur: 100% of quoted price for provision of service.
5. General Applications
5.1 The Provider shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Providers obligations in relation to the service, if any delay or failure was due to any cause beyond the Providers reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Providers control directly or indirectly: –
5.1.1 Act of God, explosion, flood, tempest, fire or accident;
5.1.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
5.1.3 Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
5.1.4 Traffic accidents, traffic hold ups, traffic congestion;
5.1.5 Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Provider or a third party);
5.1.6 Flight delays, flight cancellations;
5.1.7 Power failure or breakdown in machinery including computer systems.
5.1.8 Subject as expressly provided in these Conditions, the Provider shall not be liable to the passenger by reason of any representation, or implied warranty, condition or other term, or any duty at common law under statute, or under the express terms of the Contract, for any direct or consequential loss or damage sustained by the Passenger (including, without limitation, loss of profit or indirect or special loss), costs, expenses or other claims for the consequential compensation whatsoever (and whether caused by the negligence of the Provider, its servants or agents or otherwise) which arise out of or in connection with the supply of the services.
5.4 If the clause 4.2 applies without prejudice to any other right or remedy available to the Provider, the Provider shall be entitled to cancel the Contract or suspend any further deliveries under the contract without any liability to the Passenger, and if services have been delivered but not paid for the price shall become due immediately due and payable not withstanding any previous agreement to the contrary.
5.5 The Passenger undertakes to the Provider that: –
5.5.1 the Passenger will regard as confidential the Contract and all information obtained by the Passenger relating to the business and/or products of the Provider and will not use or disclose to any third party such information without the Providers prior written consent provided that this undertaking shall not apply to information which is in the public domain other than by reason of the Passengers default;
5.5.2 The Passenger will use all reasonable endeavours to ensure compliance with this condition by its employees, servants and agents. This condition shall survive the termination of the contract.
6. Miscellaneous
6.1 No waiver by the Provider of any breach of the contract by the passenger shall be considered as a waiver of subsequent breach of the same or any other provision.
6.2 If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.
6.3 The contract shall be governed by the laws in England and Wales.
This privacy policy sets out how Red Chauffeuring Services Heathrow Ltd. uses and protects any information that you give Red Chauffeuring Services Heathrow Ltd. when you use our services.
Red Chauffeuring Services Heathrow Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Our privacy policy has been compiled in order to comply with the law of every country or legal jurisdiction in which we aim to do business. In our processing, we comply with the requirements set by the General Data Protection Regulation (GDPR). The law requires us to inform you about your rights and our obligations to you with regards to the processing and control of your personal data.
CONTROLLER
Red Chauffeuring Services Heathrow Ltd. is the controller and responsible for your personal data (also referred to as “we”, “us” or “our” in this privacy notice). If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.
Red Chauffeuring Services Heathrow Ltd.
Email address: finance@redsheathrow.com
Postal address: 1b Crane Cottages, Dudset Lane, Hounslow, Middlesex, TW5 9UQ
Telephone number: 0208 897 7006
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
Red Chauffeuring Services Heathrow Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
WHAT DATA WE COLLECT
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may collect certain types of personal data about you as follows:
- Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender
- Contact Data may include your billing address, delivery address, email address and telephone numbers
- Financial Data may include your bank account and payment card details
- Transaction Data may include details about payments between us and other details of purchases made by you
- Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site
- Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses
- Usage Data may include information about how you use our website, products and services
- Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
HOW WE COLLECT YOUR DATA
Directly
We may collect your data through direct interactions. This may include, but is not exclusive to, enquiry forms, post, phone, email or in person.
Indirectly
We may collect your data through interaction with our products. This may include, but is not exclusive to, our website, our newsletter tools and through our server logs . Additionally we use cookies on our website.
A cookie is a small text file that is placed on the hard disk of your computer when you visit our website. A cookie contains data so you can be recognised as a visitor during each visit to our website. This enables us to set up our website for you specifically and facilitates log in. For more information about the use, management and removal of cookies for each type of control, we invite you to consult the browser that you are using. Below we describe which cookies we use and which measures have been taken.
Functional Cookies
Such as session and login cookies for tracking a session and login information.
Analytical Cookies
To analyse a visit to our website based on information regarding visitor numbers, popular pages and topics. This enables us to tailor make the communication and information provision to our website visitors’ needs. We are not able to see who visits our website or from which PC/Device the visit takes place.
Tracking Cookies
Such as advertising cookies that are meant for showing relevant advertisements. Personal interest can be derived from the information of visited websites. This allows organisations, for example, to show their website visitors targeted advertisements. Tracking cookies make it possible to create profiles of people and treat them differently. Personal data is usually processed with tracking cookies.
Google Analytics
The URL website uses cookies within Google Analytics. This is mainly to measure how the website can be made more user-friendly and to see which target groups visit our website.
WHAT WE DO WITH THE INFORMATION WE GATHER
We will only use your personal data when legally permitted and in line with GDPR guidelines. The most common uses of your personal data are:
- Where we need to perform the contract between us;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
- Where we need to comply with a legal or regulatory obligation.
By using our service, you leave certain information with us. This could be personal data. We only keep and use the personal data provided by you, within the framework of the service you request, or when it is clear, that they are provided to us to process.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We do not publish your data unless express permission has been granted.
THIRD PARTIES
If you are a client who uses our services, we use your personal data for the processing thereof. If necessary for further processing, we may also provide your personal data to third parties, such as companies we work with to fulfil your requirements.
We do not provide your personal data to third parties without your permission, unless we are obliged to do so based on the law, a court decision or if necessary for the execution of an agreement between you and a third party.
DATA SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
DATA RETENTION
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Please be aware that Red Chauffeuring Services Heathrow Ltd. is not responsible for the privacy policy of other sites that are accessible via a link on our website.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, you will be clearly informed as to the use of your data.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at the above address.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
YOUR RIGHTS REGARDING YOUR DATA
Pursuant to Article 13 paragraph 2 sub b GDPR everyone has the right to inspect and rectify or erase his personal data or limit the processing concerning him, as well as the right to object to the processing and the right to data portability. You can exercise these rights by contacting us via the details below.
VIEW AND CHANGE YOUR DATA
For questions about our privacy statement or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time via the information given above.
This privacy policy was last updated on 17 May 2018