Set out below are the terms and conditions by which Red Chauffeuring Services Heathrow Ltd conduct its business with the Client (The account holder), the Passenger (the person travelling) and the Booker (the person booking journeys).
Red Chauffeuring Services Heathrow Ltd reserves the right to vary these terms and conditions of trading without notice.
Red Chauffeuring Services Heathrow Ltd set out to provide a safe reliable service to all of its customers.
We will always try to be fair and reasonable to our customers and promote goodwill where possible.
Whilst we will exercise all due care and consideration to carry out Client and/or Passenger instruction we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.
Transport of Goods
All parcels, packages and goods are taken at customer’s own risk. It is the customer’s responsibility to ensure adequate insurance cover is in place for goods in transit.
Right to Refusal
Red Chauffeuring Services Heathrow Ltd reserve the right to refuse to carry any persons or objects that the driver deems to be likely to cause him or his vehicle harm or damage in whatsoever form. The judgment of the driver will be final.
Red Chauffeuring Services Heathrow Ltd may charge for any costs involved.
Quotes
All quotes, where given, are approximate according to an estimate of miles and time incurred by driver and time of day of travel and type of vehicle required to do a specific journey.
Charges
We will calculate fares based upon mileage incurred, time and out of pocket expenditure.
The charge rate will vary according to the type of vehicle/service required for the journey.
We operate a fixed rates for journeys to or from the local areas to: the London airports and to most London postal codes.
Most journeys are quoted travelling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic related problem, Red Chauffeuring Services Heathrow Ltd reserve the right to charge the Client for any extra mileage and time
Surcharges
- We reserve the right to apply a surcharge to:
- out of area to out of area journeys
- airport and station pick-ups.
- Christmas, New Year and other Bank Holiday journeys
- additional stops on route
- periods of extreme weather or road conditions.
- journeys out of standard business hours.
- peak hours
Cancellations
Red Chauffeuring Services Heathrow Ltd assume a journey request is still valid until:
- A Passenger or some one deemed to be representing the Passenger cancels the journey with a member of staff in the offices of Red Chauffeuring Services Heathrow Ltd and receives confirmation by the member of staff that it is cancelled.
- Our driver and or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.
Until then we will take all reasonable care to complete the booking.
In the event of a cancellation of a journey Red Chauffeuring Services Heathrow Ltd may charge for any costs incurred until the time when it is apparent that Red Chauffeuring Services Heathrow Ltd have been satisfactorily informed of a cancellation of booking or Red Chauffeuring Services Heathrow Ltd have been unable to contact the Passenger.
Usually there would be no charge for a journey cancelled prior to dispatch.
Where a journey is cancelled after the driver has been dispatched the Client may be liable for a charge.
Where the driver is unable to find a Passenger after making all reasonable efforts the Client may be charged
Where a Client or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our driver, the Client may be liable for a cancellation charge.
Cancellation Charge
A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver when he is unable to pick up a passenger.
Waiting Time
Where a driver has to wait beyond the appointed time to collect a Passenger, whether it be the fault of the Passenger or Client or arises from circumstances beyond their control, the Client will be liable to pay Red Chauffeuring Services Heathrow Ltd for the waiting time.
Variation
We will try to carry out a journey in a way the Passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.
Security of the account
It is the responsibility of the Client to ensure adequate security to ensure that the facility is not abused.
The account will be set up with minimal security measures unless the Client specifies their requirements in writing.
Red Chauffeuring Services Heathrow Ltd are able to set up various security measures with a prior request in writing from the Client.
The Client will be liable to pay all bookings made on the account.
Payment
The Client undertakes to pay invoices within the payment terms on the account application.
Overdue amounts may incur interest under section 69 of the County Courts Act 1984 at the rate of 8% a year.
Queries
All queries are to be raised in writing within 14 days of invoice.
Lost Property
The Red Chauffeuring Services Heathrow Ltd accepts no responsibility for private property on our premises or in our vehicles, including accepting any liability should lost property be returned for any reason to someone who is not its owner - eg if someone makes a false representation to Red Chauffeuring Services Heathrow Ltd of ownership of property.
Property that is left on the premises will be kept for a period of three months, after which it will be disposed of.
In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required.
While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, Red Chauffeuring Services Heathrow Ltd will not return the property to that person unless they provide the details set out in the previous paragraph.
Red Chauffeuring Services Heathrow Ltd will not mail/courier or insure during transit any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant.
All items sent at owner's risk.
Note that Red Chauffeuring Services Heathrow Ltd will NOT automatically arrange insurance during transit Red Chauffeuring Services Heathrow Ltd will only arrange insurance during transit if it is specifically requested in writing at the time of reclaiming found property - and then Red Chauffeuring Services Heathrow Ltd will only arrange the insurance that is made available as "standard" by the carrier chosen by Red Chauffeuring Services Heathrow Ltd (so Red Chauffeuring Services Heathrow Ltd will not be liable for the suitability
This privacy policy sets out how Red Chauffeuring Services Heathrow Ltd. uses and protects any information that you give Red Chauffeuring Services Heathrow Ltd. when you use our services.
Red Chauffeuring Services Heathrow Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Our privacy policy has been compiled in order to comply with the law of every country or legal jurisdiction in which we aim to do business. In our processing, we comply with the requirements set by the General Data Protection Regulation (GDPR). The law requires us to inform you about your rights and our obligations to you with regards to the processing and control of your personal data.
CONTROLLER
Red Chauffeuring Services Heathrow Ltd. is the controller and responsible for your personal data (also referred to as “we”, “us” or “our” in this privacy notice). If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.
Red Chauffeuring Services Heathrow Ltd.
Email address: Nathan@RedsHeathrow.com
Postal address: 1b Crane Cottages, Dudset Lane, Hounslow, Middlesex, TW5 9UQ
Telephone number: 0208 897 7006
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
Red Chauffeuring Services Heathrow Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
WHAT DATA WE COLLECT
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may collect certain types of personal data about you as follows:
- Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender
- Contact Data may include your billing address, delivery address, email address and telephone numbers
- Financial Data may include your bank account and payment card details
- Transaction Data may include details about payments between us and other details of purchases made by you
- Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site
- Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses
- Usage Data may include information about how you use our website, products and services
- Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
HOW WE COLLECT YOUR DATA
Directly
We may collect your data through direct interactions. This may include, but is not exclusive to, enquiry forms, post, phone, email or in person.
Indirectly
We may collect your data through interaction with our products. This may include, but is not exclusive to, our website, our newsletter tools and through our server logs . Additionally we use cookies on our website.
A cookie is a small text file that is placed on the hard disk of your computer when you visit our website. A cookie contains data so you can be recognised as a visitor during each visit to our website. This enables us to set up our website for you specifically and facilitates log in. For more information about the use, management and removal of cookies for each type of control, we invite you to consult the browser that you are using. Below we describe which cookies we use and which measures have been taken.
Functional Cookies
Such as session and login cookies for tracking a session and login information.
Analytical Cookies
To analyse a visit to our website based on information regarding visitor numbers, popular pages and topics. This enables us to tailor make the communication and information provision to our website visitors’ needs. We are not able to see who visits our website or from which PC/Device the visit takes place.
Tracking Cookies
Such as advertising cookies that are meant for showing relevant advertisements. Personal interest can be derived from the information of visited websites. This allows organisations, for example, to show their website visitors targeted advertisements. Tracking cookies make it possible to create profiles of people and treat them differently. Personal data is usually processed with tracking cookies.
Google Analytics
The URL website uses cookies within Google Analytics. This is mainly to measure how the website can be made more user-friendly and to see which target groups visit our website.
WHAT WE DO WITH THE INFORMATION WE GATHER
We will only use your personal data when legally permitted and in line with GDPR guidelines. The most common uses of your personal data are:
- Where we need to perform the contract between us;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
- Where we need to comply with a legal or regulatory obligation.
By using our service, you leave certain information with us. This could be personal data. We only keep and use the personal data provided by you, within the framework of the service you request, or when it is clear, that they are provided to us to process.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We do not publish your data unless express permission has been granted.
THIRD PARTIES
If you are a client who uses our services, we use your personal data for the processing thereof. If necessary for further processing, we may also provide your personal data to third parties, such as companies we work with to fulfil your requirements.
We do not provide your personal data to third parties without your permission, unless we are obliged to do so based on the law, a court decision or if necessary for the execution of an agreement between you and a third party.
DATA SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
DATA RETENTION
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Please be aware that Red Chauffeuring Services Heathrow Ltd. is not responsible for the privacy policy of other sites that are accessible via a link on our website.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, you will be clearly informed as to the use of your data.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at the above address.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
YOUR RIGHTS REGARDING YOUR DATA
Pursuant to Article 13 paragraph 2 sub b GDPR everyone has the right to inspect and rectify or erase his personal data or limit the processing concerning him, as well as the right to object to the processing and the right to data portability. You can exercise these rights by contacting us via the details below.
VIEW AND CHANGE YOUR DATA
For questions about our privacy statement or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time via the information given above.
This privacy policy was last updated on 17 May 2018
